Customer Care Cell

CUSTOMER CARE CELL banner

Online Service Registration

Nuetech solar, we strongly believe that, “Customer is our King” We delivered good Quality product with best service to fulfill the customer expectations. Hence If you find any inconvenience with the product or service please contact our customer care cell.

Customere care cell.
Nuetech Solar Systems Pvt. Ltd.
B.M.Shankarappa Industrial Estate
Sunkadakatte, Magadi Main Road
Banglore, Karnataka state India. Pin – 560 091
Email: customercare@nuetechsolar.com
Ph: +91 80 2348-1744
Fax: +91 80 2328-1730
Skype: anithasurendra11

Turning Daylight into Delight

Nuetech has a well-developed customer care department, with a modern-day Customer Relationship Management (CRM) system and a vibrant base of relevantly qualified personnel. The company is a leader in after-sales care and has developed Authorized Service Centres in all major districts of South India to offer prompt, economical and cordial customer support.

Nuetech's concern for customers is best-showcased by its industry-leading “Service within 24 hours” initiative, which has taken today's popular concept of 24X7 service to an all-new high. The company has dedicated a high-tech service ambulance towards this end and has set up a hotline for peak hour complaints. Novel facilities of this kind are now available inside Bangalore city only, but will soon be extended to other major centres.

CRM Highlights

  • Prompt attention to customer calls
  • Complaint management, with online complaint registration facility
  • Evaluation of defects and corrective action
  • "Hello" calls to customer sites for personal interaction
  • Customer feedback management
  • Customer satisfaction survey & computation of customer satisfaction index for enhancement action
  • Multidisciplinary teams for complaint prevention through constructive action
  • Customer training on product usage & care

Online Service Registration

Invoice No.

Date of Invoice

Product Serial No.

Name

Address

Contact Number

Email ID

Product Capacity

Type of Complaint

Dear Sir / Madam,

Customere care cell.
Nuetech Solar Systems Pvt. Ltd.
B.M.Shankarappa Industrial Estate
Sunkadakatte, Magadi Main Road
Banglore, Karnataka state India. Pin – 560 091
Email: customercare@nuetechsolar.com
Ph: +91 80 2348-1744
Fax: +91 80 2328-1730
Skype: anithasurendra11

 

Congratulation on the purchase of new "NUETECH" Solar Product, it gives us great pleasure to have you as our esteemed customer, as a part of the coveted Nuetech family. We are thankful to you for patronizing us and we are sure that your new Solar Product would bring you convenience in your requirements. Good luck to you and your family.

We hope that you are satisfied with the purchase experience and the service offered by the organization. We seek your feedback to help us understand and serve you better in the future, we would welcome your suggestions and assure you of our committed services in future. We thank you for sparring your valuable time to fill in the feed back form. Please return the same in the enclosed business reply envelope.

We would like to keep in touch with you. Please feel free to write to us or e-mail us at the address mentioned above. With best wishes,

Yours Sincerely.

 

For Nuetech Solar Systems Pvt. Ltd.

Customer Care

Invoice Number

Invoice Date

Collector Sl. No.

Sales Executive

About our sales person. Sales & delivery process

Question, answered by sales person

Installation works done by technicians

Provided a Hassle-free sales experience

were you satisfied with the system's quality / performance ?

How did you purchase our solar water heater

A representative from NUETECH Solar Water Heaters may have visited / telephoned you

Was presentable

Was courtesies

Was able to explain Solar features

Was your system delivered at promised time?

Did instruction manual properly explained?

Were all your questions answered by sales person / technician?

Are you satisfied with the price of your system?

Based on your experience with us, do you recommend our system to your relatives or friends ?